FAQ Details for QRIS and Accounts
Clear answers save time when you are checking an account step for the first time. This FAQ page covers the practical questions we receive about phone verification, wallet status, bank transfer references, and finding the lobby after you log in. For DANA or QRIS, check that the account name and payment reference match the details shown in the cashier before you continue.
If you use a virtual account through BCA, BRI, Mandiri, or BNI, keep the displayed reference available for a status check. We also explain how to reach Support Chat Center when an account or wallet screen needs attention.
- DANA
- QRIS
- Bank Transfer
- Virtual Account